Hair Service Policies & Procedures

N15 GUARANTEE

 

  • We are proud to guarantee the quality of our work. If you have any concerns with the service you received such as retention issues, let us know within 7 days and we will do our best to address any concerns. 

CANCELLATIONS

  • We require 24 hours’ notice if you have to cancel an appointment. For all Balayage, Bleaching or Highlighting appointments, we require 48 hours notice. If you need to cancel appointment on the same day, you may be charged a late cancellation fee of $40.

  • We accept cancellations by phone or email or in person

LATE POLICIES

  • ARRIVING LATE FOR APPOINTMENT

  •    If you are more then 10 minutes late, we may have to alter your service to fit the remaining time available.

  •    If you are at least 30 minutes late hand haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.

  • CHANGE OF SERVICE

  •    If time permits, your service can be changed to one that is longer.

 

NO SHOW

Please be courteous and notify us if you cannot make your appointment.

  • 1st No Show –   Free pass as we realize this sometimes happens

  • No Show Thereafter – 50% of the appointment value missed and full payment will be required for future services at time of booking

 

PAYMENTS

  • We accept Visa, MasterCard, Debit and Cash. Cheques are not accepted.

 

  • REFUNDS

    • We do not offer refunds on services. We do however, offer a N15 Guarantee on all of our services. o   If you unhappy with your service, please contact us within 7 days and we will try our best to remedy the situation. Alternatively, we may offer a voucher for another service at any of our N15 Stores.

 

N15 SALON

N15 hair college

college & bay location 

831 bay street

toronto, ON

m5s 3m4

Tel: (416) 615-0088

we are beside the Running Room and near Sleep Country

N15 hair dundas

dundas & bay location  

643 bay street

toronto, ON

m5g 1m7

Tel: (647) 748-8820

we are one block north of dundas on bay, across from greyhound bus station

N15 lash & beauty *NEW*

queen & yonge location

1 queen street E

toronto, ontario

m5c 3g5

Tel:(416)363-0088

we are next to starbucks, facing queen st

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